Professional Profile
A self-taught Senior Application Engineer, Full Stack Web Developer, and Automation Engineer with a proven track record in the IT and services sector. I'm curious, self-motivated, and passionate about creating innovative solutions. My natural leadership, integrity, and meticulous attention to detail shine through in every project. I'm fascinated by the intersection of technology and business strategy, delivering reliable, high-quality results while fostering a collaborative team environment.
Core Expertise
- PHP, JavaScript, Python
- CMS (WordPress, Ghost, Drupal)
- Figma
- Data Science and Analytics
- Data Engineering and Management
- Data Visualization (Looker Studio)
- Git (Version Control)
- Linux, Shell Scripting
- SQL (Postgres, MySQL)
- Automation Pipelines (Make.com, Zapier, n8n)
- Python Scripting & ETL (Pandas, REST APIs, SFTP)
- Business Process Automation
Skilled in CRM, Business Process, and Incident Management.
Proficient in Linux Administration, Production Support, and API Management.
Demonstrated expertise in system optimization through automation development,
with hands-on experience in MuleSoft, LoginRadius CIAM, Kognitiv, Salesforce Marketing Cloud, ManageEngine administration , and AWS services management.
My professional goal is to craft aesthetically pleasing, highly functional products that load quickly and deliver a seamless user experience. I thrive on challenging projects that push my skills and allow me to grow.
As an experienced freelancer and data scientist specializing in time series data, I excel in solving complex business challenges through tailored solutions, automations, and API deployments. With a career focused on enterprise-level web applications and integrations, I know how to build reliable, scalable systems.
Thank you for taking the time to explore my profile! I’m excited to bring my expertise as a Full Stack Web Engineer and Data Scientist to your next project.
Professional Experience
Application Support Analyst
DFI Retail Group
04/2024 - Present
- Created Python scripts to automate daily and repetitive tasks
- Experienced in administering and customizing JIRA projects
- Implemented and managed API deployments using MuleSoft
- Handled API version control and management for seamless integrations
- Utilized LoginRadius for Customer Identity and Access Management (CIAM)
- Leveraged Kognitiv for advanced data-driven personalization
- Worked with Salesforce Marketing Cloud to optimize marketing automation workflows
Application Support Engineer
Ubiquity
07/2023 - 04/2024
- Played a pivotal role in migrating FreshService tickets/data to ServiceDesk Plus
- Developed multiple Python and shell scripts to automate tasks on Unix-based systems
- Managed AWS basic services including Workspaces, IAM, and EC2 instances
- Optimized ServiceDesk+ instance through the implementation of automations, triggers, and custom functions
- Administered ManageEngine applications (SD+, Site24x7, Zoho Directory, Endpoint Central, Analytics Plus)
Senior Application Specialist
Yondu, Inc. · Full-time
01/2021 - 06/2023
- Managed support requests through JIRA, prioritizing and resolving issues within defined service level agreements (SLAs)
- Experienced in administering and customizing JIRA projects
- Proficient in JQL queries
- Experienced in designing and developing reports and dashboards using Google Data Studio
- Experienced in consuming JIRA API
- Involved in developing a web application using PHP framework (Laravel)
Software Engineer
Accenture · Full-time
05/2017 - 04/2019
- Completed DevOps Bootcamp
- Part of a team managing Billing and Revenue Management (BRM) and Customer Relationship Management (CRM) systems for one of the largest foreign Mobile Virtual Network Operators
- Exposure to Linux/Unix command-line tools
- Experienced in database management (Oracle SQL)
Freelancing Journey
Full Stack Web Developer
Prime VA Hub
09/2021 - 01/2025
- Web Developer and Overall Technical Support
- Developed internal system and application (PVA Timetracker) using Python and Streamlit
- Developed the company website using modern NextJS tech stack
- Developed internal tools
Freelancer
Upwork
10/2023 - 02/2026
- Designed and implemented custom automation pipelines and API integrations for client businesses, saving up to 20 hours of manual work per week.
- Built high-fidelity UI screens and design systems alongside robust backend support.
Featured Freelance Automations:
1. End-to-End Lead Nurture Pipeline (Make & GoHighLevel)
A fully automated lead capture → CRM entry → personalized email sequence → SMS follow-up → sales team Slack alert pipeline. Zero manual touchpoints from lead capture to booked discovery call.
2. E-Commerce Order & Inventory Sync (n8n & Airtable)
N8n workflow syncing Shopify orders to Airtable, triggering fulfillment alerts, and auto-updating inventory across multiple warehouses in real-time.
3. AI Content Repurposing Engine (n8n & GPT-4)
Takes a YouTube video URL, transcribes it, and auto-generates 5 platform-specific social posts, a LinkedIn article, and a newsletter draft — all in one N8n run.
4. Automated Client Onboarding Pipeline (Zapier & ClickUp)
New client signs → contract generation → welcome email → project setup in ClickUp → Slack channel creation → calendar booking — all triggered from a single form submission.
5. Multi-Channel Social Scheduler (Make & GPT-4)
AI-curated content pipeline that pulls trending topics, generates platform-specific posts via GPT-4, schedules across 5 networks, and reports engagement metrics weekly.
6. Smart Invoice & Payment Tracker (n8n & Stripe)
Auto-generates invoices from project milestones, sends them via email + Stripe payment link, sends automated reminders for overdue invoices, and updates a live revenue dashboard.
7. Candidate Screening Pipeline (n8n & Greenhouse)
Resume submission → AI parsing → skills scoring → interview scheduling → background check trigger — all automated from a single application form with zero recruiter data entry.
8. Patient Appointment Reminder System (GoHighLevel & Twilio)
Automated SMS + email reminders 48h, 24h, and 2h before appointments, with reschedule links and no-show tracking — reducing no-shows by 60%.
9. Course Enrollment Workflow (Make & Stripe)
Student registration → payment processing → LMS account creation → welcome email → course access — fully automated enrollment pipeline from signup to first lesson.
10. Property Lead Drip Campaign (GoHighLevel & Zapier)
New lead → property match → personalized listing alerts → follow-up sequence → agent assignment — automated across SMS, email, and CRM with instant response times.
11. Freshdesk to ServiceDesk+ Legacy Migration (Python & Pandas)
Automated the extraction, cleaning, mapping, and loading of 300,000+ support tickets from Freshdesk to ServiceDesk+ via a custom Python ETL pipeline.
12. Automated KLS SFTP File Formatter (Python & Pandas)
A Python-based data pipeline that monitors, reformats, and sanitizes Excel (xlsx) and CSV files into strict structured schemas before securely transmitting them to KLS SFTP.
13. LoginRadius IAM & Session Manager (Python & LoginRadius API)
A suite of Python utility scripts utilizing the LoginRadius API to automate bulk user identity operations, real-time session termination, and management of SMS notification templates.
Certificates
- Google - The Fundamentals of Digital Marketing
(07/2022) Certificate ID: X7D 39U EQW - ITIL® Foundation Certificate in IT Service Management (ITIL v4)
(09/2021) Certificate Number: GR671316894MS - Zuitt Coding Bootcamp
(09/2019 - 05/2020) Full Stack Web Development Coding Bootcamp - Accenture DevOps Bootcamp
(05/2017 - 06/2017) - Awarded Top 3 in our batch - Cisco Certified Network Associate (CCNA 1 - 4)
(06/2014 - Present) Cisco Networking Academy -- Network Fundamentals, Routing Protocols and Concepts, LAN Switching and Wireless